Frequently asked questions
Company Information
Who is Her Edit Collective?
Her Edit Collective is a designer dress hire boutique, offering a curated selection of high-end fashion labels for a fraction of the retail price. We can arrange pick up or drop off in Mudgee. those further afield, we also offer a convenient postal service, so you can experience luxury fashion wherever you are.
Where are you located?
We are located in Mudgee, NSW. Local customers can request an instore consult at enquire@hereditcollective.com.au.
We do service all over Australia using Express Post.
How do I contact Her Edit Collective if my questions are not answered here?
her.editcollective@outlook.com
How much does shipping cost?
Shipping is $20 per order. All shipping is sipped Express by Australia Post.
Product Information
How do I rent a dress?
Browse our collection online, select your size and event date, and complete checkout. Your dress will arrive 1–2 business days before your event. After your event, simply return it using the prepaid satchel provided.
How long can I hire a dress for?
Bookings can be made for 4 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back.
How can I tell if the item is available for my date?
Use our in-built scheduling system when booking your dress to view available dates.
Can I book the garment for more than 4 days?
Send an email to her.editcollective@outlook.com - and we will do our best to accommodate you.
Do I have to clean the dress?
No, we take care of the cleaning for you! Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.
Shipping and Delivery
How do I return my dress?
For postal orders, all our shipping satchels are re-usable with a second adhesive glue strip. Place the dress inside the same satchel the dress came in and use the pre-paid return label provided to stick over the top of the old one. Re-seal the bag and take to your nearest post office to lodge over the counter.
I lost my return postal satchel and label. What do I do?
If you’ve lost the provided prepaid return postage satchel, you will be responsible for the cost of returning the item yourself. This must be done over the counter at an Australia Post store or depot and must be sent in a yellow Express Post satchel.
Then, get in touch with us to let us know and provide the tracking number for the parcel.
When will I get my order?
When asked to select a "Delivery Date" we aim for the item to arrive on or before this date. We recommend you choose a date that is 1-2 days prior to the date you intend to wear the item.
What if my hire ends on a Sunday or public holiday?
Simply return your dress to an Australia Post Outlet by 4pm the following business day.